Terms And Conditions

GENERAL TERMS AND CONDITIONS FOR THE PROVISION OF DENTAL SERVICES

The Uniklinik Fogászati Központ Korlátolt Felelősségű Társaság, as the Service Provider (hereinafter referred to as the “Service Provider”), and the customer using the service specified in these General Terms and Conditions (hereinafter the “GTC”), as the patient (hereinafter the “Patient”), shall hereinafter be jointly referred to as the “Parties”. Unless otherwise provided for in an individual written agreement, the provisions of these GTC shall govern the relationship between the Parties.

1. Service, details and contact information of the Service Provider

1.1. The subject of the Service is outpatient dental care provided without territorial service obligations and not financed by social security, as well as other interventions of an aesthetic nature, the exact list of which is available on the Service Provider’s website (www.uniklinik.hu).

1.2. Place of provision of the Services: 1148 Budapest, Örs vezér tere 2.

1.3. The Service Provider providing the Services specified in these GTC is:

Uniklinik Fogászati Központ Korlátolt Felelősségű Társaság
Registered office: 1148 Budapest, Örs vezér tere 2.
Postal address: 1148 Budapest, Örs vezér tere 2.
Tax number: 12935394-1-42
Company registration number: 01-09-710831
Representative: Dr. Jancsecz Péter, Managing Director
E-mail: [email protected]
Telephone: +36 1 222 9150

Prior to the provision of the Service, the dentist treating the Patient shall inform the Patient of the identity of the Service Provider providing the Service.

1.4. Opening hours of the Service Provider:

Monday to Saturday: 7:30 a.m.–8:00 p.m.

Sunday: closed

The Service Provider is closed on public holidays.

The Service Provider shall be entitled to modify its opening hours. The Service Provider undertakes to publish any such modification on its website (uniklinik.hu) no later than 5 working days prior to the effective date of the modification.

2. Provision of Services

2.1. Under the terms and conditions set forth in these GTC, the Service Provider undertakes to provide dental services. The Service Provider declares that it is a healthcare provider authorised to provide healthcare services in compliance with the conditions stipulated by the applicable healthcare legislation, in particular Act LXXXIV of 2003 on Certain Issues Concerning the Performance of Healthcare Activities and Act CLIV of 1997 on Health, and that it holds all licences and permits necessary for its operation.

2.2. If the Patient wishes to use the Services of the Service Provider, the Patient shall make an appointment in person, by telephone or via the Service Provider’s website. The Service Provider shall send a confirmation e-mail regarding the appointment, upon which the contract for the provision of the Service shall be deemed concluded between the Parties.

2.3. If the Service Provider prepares a treatment plan necessary for the provision of the Service, the treatment plan shall be sent to the Patient by e-mail. The Patient shall thereafter confirm by e-mail whether they accept the terms set out therein. If the Patient does not expressly confirm the treatment plan but makes an appointment in accordance with the treatment plan or commences treatment based on it, the treatment plan shall be deemed accepted by the Patient through their conduct.

2.4. The Patient undertakes to use the Services in accordance with the terms and conditions set forth in these GTC and to fully comply with all obligations stipulated herein.

2.5. When using the Services, the Patient shall comply with the applicable laws and the Service Provider’s internal regulations. To the extent permitted by their state of health, the Patient shall cooperate with the Service Provider according to their abilities and knowledge, in particular as follows:

1. inform the Service Provider of all information necessary for establishing a diagnosis, preparing an appropriate treatment plan and performing the necessary interventions, including, in particular, all previous illnesses, medical treatments, medications or medicinal products taken, and health-related risk factors;
2. inform the Service Provider of any circumstances relating to their illness that may endanger the life or physical integrity of others, in particular infectious diseases;
3. inform the Service Provider of any declarations or legal statements previously made by them in relation to healthcare;
4. comply with the instructions received from the Service Provider in connection with the Services;
5. comply with the Service Provider’s internal regulations;
6. pay the fees for the Services;
7. the Patient and their relatives shall respect the rights of other patients when exercising their rights;
8. the exercise of the rights of the Patient and their relatives shall not infringe the statutory rights of the Service Provider or its employees.

2.5. The Service Provider undertakes to provide the Services with the care reasonably expected and in compliance with applicable professional and ethical rules and guidelines. The Service Provider shall be entitled to engage subcontractors in the performance of the Services. The Service Provider shall be liable towards the Patient for the activities of such subcontractors as if the Services had been performed by the Service Provider itself.

2.6. The Services shall be provided at the location specified in Section 1.2 by healthcare personnel of the Service Provider having the appropriate professional qualifications and expertise, as well as by cooperating and personally contracted specialist physicians.

2.7. The Patient acknowledges that the Services provided by the Service Provider may include intermediary services.

2.8. Appointments

2.8.1. The Patient acknowledges that the Services may only be used following prior registration and appointment scheduling, except where the Patient requires immediate medical care. Appointments may be made by telephone, via the Service Provider’s website or in person during opening hours. In order to ensure the accurate and smooth provision of care, the Service Provider uses an electronic appointment scheduling system. When registering the Patient in the appointment system, the Service Provider’s employees record the Patient’s name, mother’s maiden name, residential address, e-mail address and telephone number.

2.9. Arrival, waiting time and late arrival

2.9.1. Based on the arrangements made when the appointment is scheduled, the Service Provider estimates the average time required for the relevant Service and schedules the appointment accordingly, with the aim of providing the Service without waiting time. Despite careful planning and adherence to appointment scheduling procedures, delays or congestion may nevertheless occur in certain cases. This may result from patient care taking longer than planned or from the late arrival of a patient, which the Service Provider can only accommodate by making the following Patient wait. If a delay of more than one hour is foreseeable, the Service Provider may inform the Patient by e-mail, telephone or personally upon arrival.

2.9.2. In order to avoid the application of Section 2.9.3., the Service Provider shall send an SMS reminder 24 hours before the scheduled appointment as part of its Services.

2.9.3. If the Patient fails to appear for a booked appointment and does not cancel the appointment at least 24 hours in advance on weekdays, the Service Provider shall charge an availability fee for each occurrence in accordance with its current price list. On Sundays and public holidays, the Service Provider is unable to receive cancellations. Therefore, appointments scheduled for Mondays or for the day following a public holiday must be cancelled at least 48 hours in advance in order to avoid the availability fee.

2.9.4. The Patient undertakes to arrive at the place of provision of the Service 15 minutes before the scheduled appointment. In the event of late arrival, the Service Provider may refuse to provide the Service, reduce the duration of the Service by the amount of the delay and, at the same time, the Patient shall remain obliged to pay the full price of the Service.

2.10. Data collection and patient documentation

2.10.1. The Service Provider processes the personal and special-category data provided by the Patient in accordance with its data processing policy and privacy notice for the purpose of providing the Service and, consequently, providing medical treatment to the Patient. The privacy notice is available at the location where the Service is provided and is handed over together with the “Medical History Form”. It may also be downloaded at any time from the Service Provider’s website.

2.10.2. For treatments and interventions requiring a consent form, the Service Provider shall only perform the relevant procedure if the Patient has signed the appropriate declaration following receipt of the necessary medical information.

2.10.3. In the case of implant treatment, the Patient must provide the Service Provider with an X-ray taken no more than 6 months previously. In addition, dental hygiene treatment performed prior to the Patient’s implant treatment is mandatory.

2.10.4. The Service Provider shall not commence any treatment, except for dental hygiene services provided by dental hygienists (e.g. teeth whitening), unless it has a panoramic X-ray taken on site within the previous 12 months. The Service Provider shall also accept a digital panoramic X-ray taken by another healthcare provider if it was taken no more than 6 months previously and if the Patient provides the original file electronically to the Service Provider at the scheduled appointment. The Service Provider does not accept scanned, photographed or otherwise copied versions of the original X-ray submitted electronically.

2.10.5. Every new Patient must complete the “Medical History Form”, which is a data collection document and is handed over to the treating physician by the Service Provider’s employees before the examination or treatment. The Medical History Form must be completed again one year after its original completion.

2.10.6. In order to use the Services, the Patient is required to complete the healthcare documentation required by the Service Provider’s protocols and applicable legislation. Such documentation includes consent forms and medical questionnaires.

2.11. Recording of data

2.11.1. The Service Provider requests the following information from the Patient: name, mother’s maiden name, date of birth, residential address, TAJ number, telephone number and e-mail address. All of the data listed in this section, in particular the TAJ number, must be provided in order for the Service to commence.

2.11.2. Following completion of the Medical History Form and provision of the required data, the Service Provider’s employees enter the Patient’s data into the healthcare administration system. In the case of returning Patients, the data are checked and updated where necessary. If one year has elapsed since the previous completion of the Medical History Form, the Patient must complete the form again. Services may only be provided to Patients whose data are recorded and up to date in the system.

2.12. Participation in the examination

2.12.1. During healthcare treatment, the Patient undertakes to inform the specialist physician acting on behalf of the Service Provider or the healthcare professional providing the Service of all relevant data, information, circumstances and facts necessary to establish the Patient’s medical history. The Patient undertakes to bring documents relating to their medical history (treatment records, medical reports) and, where available, a panoramic X-ray taken within the previous 6 months to the examination. The Patient further undertakes not to conceal any illness, in particular infectious diseases that may pose a risk to the health of others.

2.12.2. The specialist physician or healthcare professional providing the Service shall examine and treat the Patient, provided that the procedure falls within their professional competence and qualifications. If the necessary material or personnel conditions are not available, the Service Provider may refer the Patient to another healthcare provider possessing the necessary conditions.

2.12.3. The Service Provider shall inform the Patient of the interventions, examinations and treatments necessary for the Patient’s care. These may be modified at any time where professionally justified and following prior information to the Patient. Modification of the necessary interventions, examinations or treatments may result in a change in the price of the Service.

2.13. Prescription of medicines

2.13.1. Recommended and prescribed medicines shall be prescribed in accordance with applicable professional requirements, protocols and procedures, following prior discussion, information and consultation with the Patient, taking into account the Patient’s medical history, underlying conditions, course of illness, complications and any unforeseen deterioration of the Patient’s condition that may occur.

2.13.2. The Patient acknowledges that in the absence of a valid TAJ number or European Health Insurance Card, the specialist physicians of the Service Provider may not prescribe the relevant medicinal product or may only prescribe it without reimbursement, on a “Full Price” basis.

2.14. Completion of the examination

2.14.1. Following the treatment or examination, the Patient shall go to the customer service desk, where the customer service employees shall issue an invoice for the Service provided. Where necessary, the customer service staff may, at the Patient’s request, schedule the next or subsequent examination or treatment.

2.15. Communication of examination results and healthcare information

2.15.1. The Patient acknowledges that examination results or healthcare information relating to the Patient cannot be communicated or disclosed by telephone. An exception may be made in the case of a life-threatening abnormality, in which case the Patient may be informed following verification of their identity.

2.15.2. The Service Provider shall send the Patient’s diagnostic reports (laboratory results, cytology, histology, etc.) to the e-mail address provided by the Patient.

2.16. Central Implant Registry

2.16.1. For the purpose of ensuring the Patient’s further medical treatment, monitoring their health condition, promptly resolving unexpected events and verifying the conformity of implantable medical devices, the Service Provider shall maintain a register of the implantation, removal and replacement of implants. The register shall contain the following information:

2.16.1.1. the Patient’s surname and given name, birth name, date of birth, mother’s birth name, place of residence or stay and other contact details;

2.16.1.2. the date of implantation, removal or replacement;

2.16.1.3. the reason for the implantation, removal or replacement;

2.16.1.4. in relation to the implanted or removed implant:

• the name and type of the implant, its batch number and, where available, its serial number;
• the name of the manufacturer;
• the name and registered office of the distributor from whom the healthcare provider obtained the implant;
• the name and professional registration number of the physician who performed the implantation;
• the name of the healthcare provider who performed the implantation and the number of its operating licence.

2.16.2. The Service Provider shall maintain the above-mentioned register using the IT platform operated by the National Health Insurance Fund of Hungary (Nemzeti Egészségbiztosítási Alapkezelő – “NEAK”). The data specified in Section 2.11 shall be entered no later than 8 days after the Patient’s discharge from the Service Provider or on the date of the financing report stipulated by the applicable government decree concerning the detailed rules for financing healthcare services from the Health Insurance Fund.

2.16.3. Using the IT platform operated by NEAK, the Service Provider shall electronically transmit the data specified in Section 2.16.2 to the Central Implant Registry simultaneously with entering the data.

2.16.4. For the purpose of maintaining the register referred to in Section 2.16.1, if implantation, removal or replacement of an implant becomes necessary and not all personal data are available, the Service Provider shall contact the Patient in order to obtain the data specified in Section 2.11.

2.17. Suspension or refusal to provide Services

2.17. The Service Provider shall be entitled to immediately suspend the provision of Services or, at its discretion, refuse to provide Services if:

2.17.1. the Patient fails to fulfil their payment obligation or fulfils it late;

2.17.2. in the Service Provider’s opinion, the Patient fails to cooperate adequately for the successful provision of the Service, including in particular if:

2.17.2.1. the Patient fails to comply with medical instructions;

2.17.2.2. the Patient disturbs other patients and/or members of staff through their behaviour;

2.17.2.3. the Patient’s physical or mental condition, or a change therein, makes the proper provision of the Service difficult or prevents it;

2.17.2.4. the Patient repeatedly or regularly fails to attend agreed appointments without notifying the Service Provider at least 24 hours before the scheduled treatment.

2.18. Patient satisfaction survey

2.18.1. It is in the Service Provider’s interest that Patients are satisfied with the Services provided. Therefore, the Service Provider requests feedback from Patients following individual treatments.

2.18.2. Based on Patient feedback, the Service Provider continuously improves and, where necessary, modifies its Services and the conditions under which they are provided.

3. Fees for Services and payment terms

3.1. The Patient is obliged to pay for the Services provided by the Service Provider. The current price list is available on the Service Provider’s website (uniklinik.hu) and is also displayed at the location where the Services are provided.

3.2. In certain cases involving special or individual requirements, the Service Provider may apply individual pricing. The Patient shall be informed of such pricing in writing in advance in the treatment plan.

3.3. The Service Provider undertakes to publish any changes to its price list on its website without delay.

3.4. The Services provided by the Service Provider are exempt from VAT in accordance with the applicable tax legislation.

3.5. Except for the cases listed below, the Patient may pay the fee for the Services at the customer service desk located at the place where the Service is provided, immediately following the provision of the Service, using one of the payment methods specified in Section 3.8. The customer service employee shall issue an invoice for the treatments performed based on the treatment record.

3.6. In the case of treatments involving dental laboratory work, 50% of the fee shall be paid at the first appointment involving impression-taking, and the remaining 50% shall be paid upon delivery of the dental prosthesis. An exception applies to certain specifically defined treatments where 100% of the fee is payable at the time of impression-taking. In the case of certain oral surgery procedures, the full fee for the procedure must be paid at least 5 working days prior to the surgery.

The Patient shall receive detailed information regarding the applicable payment terms in the relevant treatment plan.

3.7. The Patient may make payments in Hungarian forints or euros. In the case of payment in euros, the conversion shall be made on the basis of the CIB Bank foreign currency buying exchange rate applicable on the date of payment.

3.8. The fee for the Services may be paid in cash, by bank card, bank transfer or through a health insurance fund, as follows:

3.8.1. Cash payment

In the case of cash payment, the invoice shall be printed in two copies. Following signature by the Parties, the first copy shall be given to the Patient and the second copy shall remain with the Service Provider.

3.8.2. Bank card payment

In the case of payment by VISA or MASTERCARD bank card, following payment, the Service Provider shall provide the Patient with the original copy of the invoice and the original receipt printed by the terminal, with a signature where necessary. The duplicate copies shall remain with the Service Provider.

3.8.3. Bank transfer

In the case of payment by bank transfer, the invoice shall be printed in two copies and signed by the Parties. The Patient shall pay the fee for the Service by bank transfer to the bank account specified on the invoice within 8 days of receipt of the invoice. The first copy of the invoice shall be given to the Patient and the second copy shall remain with the Service Provider.

3.8.4. Health insurance fund card payment

Further information regarding payment by health insurance fund card is available at:

https://www.uniklinik.hu/egeszsegpenztarak/

3.9. If the Patient fails to fulfil their payment obligation within the deadline specified in these GTC, the Patient shall be liable to pay default interest for the duration of the delay at a rate equal to the prevailing central bank base rate plus 7%.

4. WARRANTY

4.1. The Service Provider provides a warranty for the following treatments for the following periods:

4.1.1. Dental fillings, inlays/onlays and removable dental prostheses (dentures): 1 year

4.1.2. Fixed dental prostheses (crowns, bridges): 2 years

4.1.3. Fillings in primary teeth: 6 months, for one occasion

4.1.4. Dental implants (implant screws): 10 years or lifetime, depending on the brand.

4.2. WARRANTY CONDITIONS FOR DENTAL TREATMENTS PROVIDED

4.2.1. Dental check-up examinations (panoramic X-rays and other X-rays) and follow-up oral hygiene treatment must be carried out at least once a year.

4.2.2. Maintenance treatments recommended by the treating physician must be completed within 60 days.

4.2.3. Where necessary, the Patient must wear the night-time occlusal splint recommended by the treating physician.

4.2.4. The Patient must comply with the dental hygiene instructions determined by the treating physician and keep their teeth and dental prostheses clean.

4.2.5. A further condition of the warranty is that all invoiced items have been fully paid by the Patient.

4.3. THE WARRANTY SHALL NOT APPLY IN THE FOLLOWING CASES:

4.3.1. Temporary prostheses (crowns, dentures, fillings) and ceramic chipping.

4.3.2. Damage to bridges or crowns occurring during scaling, or damage resulting from possible chipping of the enamel.

4.3.3. Plastic or metal inserts of hidden attachments of combined dental prostheses. Depending on use, replacement may generally become necessary after 1.5–2 years. Relining of dentures, which becomes necessary every few years due to atrophy of the jawbone and gums, is also not covered by the warranty.

4.3.4. Damage resulting from abnormal use, including loads exceeding normal physiological loading.

4.3.5. Mechanical damage to removable dentures (dropping, combat sports) or chemical damage caused by chemicals or chemical substances (concentrated alcohol, chemicals).

4.3.6. Bone and gum disease, as well as any other underlying or concomitant condition that may affect the condition of the teeth; accidents and the consequences of emergency interventions performed as a result thereof.

4.3.7. In the case of smoking, implants, bone augmentation procedures and periodontal treatments.

4.3.8. Problems caused by psychological or other mental disorders, such as night-time teeth grinding or clenching.

4.3.9. Where a tooth requires root canal treatment as a result of previous treatment, such as a filling or crown preparation.

4.3.10. Allergies that develop following treatment and were not known prior to treatment, dental diseases and their consequences.

4.3.11. Damage to dental prostheses where another person not employed by Uniklinik Fogászat, such as another dentist or dental technician, has already attempted to repair the prosthesis.

4.3.12. In the case of microscopic or conventional root canal treatment, the success of the treatment varies from Patient to Patient, and healing depends, among other factors, on the individual capacity for regeneration. Therefore, even where the dental procedure has been performed with the utmost care, no guarantee of success can be provided in such cases.

4.3.13. The stability of a complete removable lower denture depends on the Patient’s individual anatomical characteristics. Even when applying the principle of utmost care and fully complying with professional standards, the Service Provider cannot guarantee the stability of a complete removable lower denture and therefore does not provide a warranty in this respect.

4.4. A warranty claim must be submitted by the Patient in writing and delivered to the Service Provider by e-mail or post. The Service Provider shall assess the claim and inform the Patient of its decision in writing within 30 days.

5. Legal relationship between the Parties

5.1. Unless otherwise agreed by the Parties, the legal relationship between the Parties shall be established for an indefinite period.

6. Confidentiality

6.1. The Service Provider shall process the Patient’s personal data, special-category personal data, health data and other data obtained in connection with the provision of the Service in accordance with the applicable legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Act CLIV of 1997 on Health, and the legislation governing the processing of health-related and associated personal data.

6.2. The Service Provider shall treat information relating to the Patient’s health condition, treatment, personal data and medical documentation as confidential and may disclose such information to third parties only in cases provided for by law or with the Patient’s consent.

6.3. The Service Provider and persons involved in the provision of the Services shall remain subject to the statutory confidentiality obligation even after termination of the legal relationship governed by these GTC.

7. Final provisions

7.1. The Parties shall seek to resolve any disputes arising from these GTC primarily through amicable negotiations. If such negotiations are unsuccessful, the Parties agree, depending on the value of the subject matter of the dispute, to the exclusive jurisdiction of the Central District Court of Buda (Budai Központi Kerületi Bíróság) or the Székesfehérvár Regional Court (Székesfehérvári Törvényszék).

7.2. Matters not regulated by these GTC shall be governed by Hungarian law, in particular the provisions of Act V of 2013 on the Civil Code and Act CLIV of 1997 on Health.